this business knows that escalating rates of work-related ill-health and sickness absence are placing an increasing cost burden on businesses. And on this basis they have built a business, established in 2001, that has achieved an excellent name and reputation in the industry and attracted several large blue chip companies as clients. This company is a growing business providing quality services to its increasing customer list and is based on more and more companies, who are turning to occupational health and safety services to proactively drive down costs by preventing people being made ill by their work, reducing sickness absence, rehabilitating employees after ill health and helping people back to work. They offer high quality, cost effective occupational health solutions to meet the needs of client organisations and can provide a mobile health screening unit with fully trained technicians, in mobile clinics, at clients own premises. This means they can bring a top quality occupational health surveillance service to the companies direct, thereby reducing the need for employees to leave the workplace to undertake mandatory health screening. If there are employees at risk from solvents, fumes, dusts, biological agents and other substances hazardous to health, then health surveillance may be required under the control of substances hazardous to health regulations (coshh 2002). So this business helps clients stay legally compliant and with employees remaining healthy and productive as well. As it is the duty of all employers to ensure, as far as reasonably practicable, the health, safety and welfare at work of employees, the company has built a thriving and long term business. The duty for employers extends in particular to the provision of a safe and healthy environment for employees. (section 2(1) the health & safety at work act 1974). This company can support organisations in meeting their statutory duty to protect individual health & safety within the workplace. They achieve this through the provision of: • health & safety audits • health & safety training • risk assessments support and advice • pre-employment screening • sickness absence management • rehabilitation • health education • health surveillance • first aid training • travel clinics • employee well being as ever in running or managing a business it is not necessary to have any technical knowledge, so this business will be of interest to anybody wishing to acquire a long term and profitable business, with lots of potential. As such it will appeal to anyone already within the health sector, or those wishing to enter this lucrative field. Customer service: the business manages many clients in any normal week and has the systems and processes to ensure that both service quality and customers’ needs are satisfied. The most important aspect of customer management and satisfaction considered by the business is honesty, which they believe is responsible for the business retaining customers and its reputation which has led to the acquisition of many new customers. High quality service, with flexibility, honesty, reliability and good value, every customer request is important and customers always come first. The result is self evident in the business’s sustained level of repeat business. Key strengths: the company has earned an outstanding reputation for its professionalism, service, reliability, flexibility, efficient order fulfilment and a willingness to help. This has been based on expert knowledge from the staff combined with a responsive attitude to all client needs and requests. They have a national network of professional providers to link in with. Growth and expansion: the current market for this business is growing and is forecast in the near and longer term for significant growth with a constant influx of new regulations and rules, both from the uk government and from the eu. The business is well positioned to take maximum advantage of this growth as it occurs. Key opportunities: the owners of the business have been reluctant to take this business to the next level, due to their age and so consequently have been turning work away, on a daily basis. Other areas with excellent growth potential would be to ensure the mobile vehicle is out 5 days per week instead of the current three, with a full time employee, or another part time employee. Additional resources for extra employees would enable the business to take on more work and to increase business. The current owners believe that with the right input of work, effort and resources they could potentially increase the business turnover and profit 2-3 times, in a very short space of time. Advertising and marketing: having been established for approximately 10 years this business does nothing by way of advertising, enjoying high levels of repeat business and the most effective form of marketing, word of mouth recommendation, testimony to the excellent reputation this business has for its unique, high quality service. Equipment: as well as a fully equipped health screening vehicle the business has a sophisticated industry software system called orchid and has c a crm system with invoicing and accounts.